FAQ

Our reputation is built on excellence, with countless clients trusting us for exceptional quality, refined craftsmanship, and impeccable service. Explore our collection with confidence — every piece is designed to inspire and endure.

You can view our reviews on any product page or our reviews page or or our google maps reviews.

We are happy to help answer any and all questions. You can reach us via live chat 24/7, email us at contact@karinasdiamond.co.uk or call us at +44 7478268268.

We will notify you by the contact method on file with all relevant shipping updates and tracking information once your order has been processed. This typically takes 1-3 days, not including weekends or holidays. Engraving orders require an additional 1-3 days. You can also track your order through our live chat bubble.

We typically ship same day or next day after payment is verified (excluding weekends and holidays). During peak holiday periods, processing times may be slightly longer. Once your order has been processed, delivery takes approximately 1-5 business days for domestic shipments and 3-10 business days for international shipments. You’ll receive tracking details once your order ships.

Yes, we ship worldwide and use a variety of carriers selected specifically for the fastest delivery speed possible. Once your order has been processed, delivery takes approximately 3-10 business days for international shipments. You’ll receive tracking details once your order ships.

If you need to change or cancel your order, please contact us immediately via live chat or at contact@karinasdiamond.co.uk. Unfortunately, once your order has been processed, we are unable to make any changes or cancelations. We can help you process a return or exchange if your order is fulfilled.

We currently offer only our standard delivery service, chosen to ensure reliability and the highest level of care. Your order will be shipped as quickly as possible within those timelines.

The refund will typically be applied to the original method of payment within 7 business days of receiving the return. We monitor return activity for abuse and reserve the right to deny returns if, in our sole discretion, there has been misuse of our return policy (such as excessive returns, return of empty packages, reseller activity, or fraud).

We accept secure payments exclusively through Shop Pay, a trusted and convenient checkout solution designed to make your shopping experience seamless. With Shop Pay, you can complete your order quickly and confidently using your preferred credit or debit card, while benefiting from advanced encryption and fraud protection for complete peace of mind.

At this time, we offer single full payments at checkout and do not support installment plans. This ensures that your order is processed without delay, allowing us to begin preparing and packaging your luxury piece with the care and attention it deserves.