Refund policy

Returns, Refunds and Exchanges

Last updated: 27 August 2026

We want you to be happy with your purchase. This policy applies to orders placed through karinasdiamond.co.uk and does not affect your statutory rights.

Your right to cancel

For most items purchased online, you may cancel your order for any reason by contacting us within 14 days of receiving the goods. After notifying us, you must return the goods within a further 14 days.

To request a return, email karinasdiamond@yahoo.com before sending the item. Please include your order number, the item you wish to return and the reason for the return.

Return conditions

Items must be returned unworn, unused and in their original condition, with all tags, certificates, boxes, pouches and other packaging supplied. You may inspect an item as you would in a shop, but we may reduce the refund if its value has been diminished by handling beyond what is necessary to establish its nature, characteristics and function.

For security and protection, please use a tracked and adequately insured postal service. We cannot accept responsibility for a return until it reaches us.

Items that cannot be returned

We cannot accept returns for personalised, engraved, resized, altered or made-to-order items where the item was produced or adapted to your specification, unless it is faulty, damaged or not as described. Gift cards cannot be returned. Please contact us if you are unsure whether your item is eligible.

Return postage

For a change-of-mind return, you are responsible for the return postage cost. If an item is faulty, damaged on arrival, incorrect or not as described, please contact us before returning it. Where appropriate, we will provide return instructions and reimburse reasonable return postage costs.

Refunds

We will inspect your return and notify you of the outcome. Approved refunds will be made to the original payment method within 14 days of receiving the returned goods or receiving evidence that you sent them back, whichever is earlier. Your bank or payment provider may require additional time to process the refund.

Where required by law, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for an enhanced or express delivery service is not refundable unless the goods were faulty, damaged, incorrect or not as described.

Exchanges

If you would like an exchange, contact us within 14 days of receiving your order. Exchanges are subject to availability. Any price difference and applicable delivery cost will be confirmed before the replacement is sent.

Faulty or damaged goods

Please contact us as soon as possible if your order arrives faulty, damaged, incorrect or not as described. Include your order number and clear photographs where relevant. Nothing in this policy limits your rights under UK consumer law.

Return address

Karina's Diamond
169 South Street
Romford RM1 1PS
United Kingdom

Email: karinasdiamond@yahoo.com
Telephone: +44 7478 268268