Refund policy

EXCHANGE

If you would like to exchange your jewellery for a different item of the same or higher value, please contact us within 7 days from receipt of the goods. You can contact us by telephone, Email, Facebook or Instagram. Our Customer Services team will respond to your query promptly to arrange return of the goods. You can then make an additional payment for the exchange if there is an extra amount to pay. In the event of a general exchange it is your responsibility to ensure goods arrive with us safely and in brand new, unused condition. Goods are to be returned at your expense.

RETURN POSTAGE

Goods which are not damaged or faulty and are returned to us in resalable condition must be returned at your expense. We cannot take responsibility for items damaged or lost in the return transit, and therefore we recommend using an insured postal service (e.g. Royal Mail Special Delivery) or courier. It is your responsibility to ensure goods arrive with us.

If the item to be returned has a defect or is damaged on arrival, and is being returned for a replacement item, we will cover the postage costs by way of an immediate refund to the credit/debit card used for purchase.